Discuss what the cost of quality is and how it might be estimated for the hotelDiscuss what the cost of quality is and how it might be estimated for the hotel

 I. Based on what you know about the Hotel Escargo, please describe some methods or cost estimates around the cost of quality. Discuss what the cost of quality is and how it might be estimated for the hotel.

II. Describe an area of improvement for your company or the industry of your choice. Find two benchmarks for your improvement area:

1. In a like company or industry

2. In a company or industry that does not participate in the same type of business.

Discuss pertinent benchmarking information that makes this a good choice. Also discuss effective and ineffective uses of benchmarking

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