Define inbound telemarketing. Give an example.

Define outbound telemarketing. Give an example.
Describe the Web-driven service technology that you believe has the most potential to affect the customer service process. Explain.
Answer each question in one or two paragraphs.

Assignment should be one to two pages in length. APA format

Gibson, P. G. (2012). The world of customer service (3rd Ed.). Mason, OH: South-Western, Cengage Learning.

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